Medical Receptionist (MR)

Human Medical Laboratories was established in 2015 under the brand Name HUMAN LABS^® in Kabul, Afghanistan. HUMAN LABS^® is engaged in providing various kinds of Genotyping, PCR/ Molecular Biology, Histopathology, immunohistochemistry, Microbiology, Hematopathology, Chemical Pathology, and Routine laboratory testing services. These tests are performed on state-of-the-art technology by qualified pathologists, laboratory scientists, and technologists. Our trained, effective customer service personnel also provide home sampling Collection services for ease and maximum access. The employee has been engaged and has had a great deal of experience in the designated position and subject area of his expertise.

Job Summary

The Medical Receptionist (MR) performs a wide range of tasks in the reception of the laboratory. Medical receptionists are expected to be compassionate and discreet with superb time management and record-keeping skills.

To ensure success, medical receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multitasking in a fast-paced environment and can effectively react to patients’ laboratory investigations.

Shift:

3:00 pm - 11:00 pm 

Medical Receptionist Responsibilities

·       Greet and attend to patients in person and over the phone and WhatsApp.

·       Professionally assist doctors, staff, visitors, patients, and other clients.

·       Answer all phone calls professionally and courteously.

·       Perform all duties within Human Medical Laboratory regulations.

·       Maintain confidentiality of all doctor, staff, and patient information.

·       Schedule appointments and reports for patients.

·       Liaise between medical departments with discretion and professionalism.

·       Adhere to policy and procedures during all activities.

·       Assist with departments as per agreed protocols.

·       Ensure that stock levels of the reception are adequate and orders are made timeously.

·       Communicate medical results to patients under clinical supervision.

·       Complete accurate documentation of patient visits.

·       Notifying providers of patient samples.

·       Verify financial records and collect patient charges while filing and expediting third-party claims.

·     Scan pertinent patient information into EMR, including patient authorizations and recent labs delivered by patients.

·       Issue specimen collection containers to patients as needed.

·       Answer patient questions and provide assistance and directions when necessary.

·       Utilize our laboratory software to register patients for invoicing.

·       Respond to emails that arrive using the laboratory-assigned email address.

·  Perform procedures for the collection of blood samples from patients (peds, adults, etc.) when a phlebotomist is not available.

Job Requirements

Education

Minimum 

• Degree in medical laboratory technology (Bachelor's degree)
• Friendly and compassionate disposition
• Excellent organizational and time management skills
• Ability to work independently or as part of a team
• Strong verbal and written communication skills
• Excellent interpersonal communication skills
• Dedication to maintaining the confidentiality of all patients and laboratory records

Preferred

• Bachelor's from abroad
• Diploma in phlebotomy

Experience

• Minimum 2 years of experience in medical reception
• Preferred 3 or more years of experience

License

• Be able to obtain a license from the Ministry of Public Health

Computer Skills

• Basic computer programs
• Typing speed shall be greater than 40 words/minutes

Qualified applicants are requested to submit their resume and cover letter to the following email address: hr@humanlabs.af. Please include the Position title and Vacancy number in the Subject line of your Email.

Human Medical Laboratory is an equal opportunity employer and encourages individuals from all backgrounds to apply.