Job Summary
The Child Protection Case Management Supervisor will directly report to the Project officer & Regional manager, the CP Case management supervisor will be supervising the implementation of the Case Management activities in the various communities/Districts, to ensure the provision of quality mentoring, coaching, and supervision of social workers/caseworkers which will translate to better and quality case management delivery, supervise and participate in case conferences and case reviews/case conference, coordinate with relevant stakeholders involved in case management. The Case Management Supervisor will ensure that case management activities are consistent with Tdh’s programming principles and approaches as well as with Global child protection standards & principles, draw on relevant best practices and lessons learned, to enable children to attain their rights and are compliant with donor regulations
Having the responsibilities of conducting training for Community PSS volunteers and Community CPiE ToTs with the support of the project officer, all the training materials/handouts are prior prepared.
Main responsibilities:
- Provide support on and keep up to date, with a map of existing services to which children and families can be referred to.
- Link Social workers with service providers and support effective collaboration
- Supervise and coach social workers on the identification, assessment, documentation, referral (to relevant services), and follow-up of at-risk children and families
- Supervise and support the social workers in family visits if necessary
- Organize weekly case management conferences/ case reviews with all Social workers
- Ensure that Social workers respect confidentiality and follow ethical guidelines
- Ensure that files, registers, and computer databases are used in an appropriate and correct manner and ensure Social workers adhere to proper documentation and data protection protocols
- Support the implementation of the Inter-Agency Child Protection Information Management System
- Review the follow-up of cases and ensure all cases are managed within acceptable timelines
- Work in close collaboration with the social workers, social animators, community-based volunteers, and other Tdh staff to strengthen our relationship with the community and to strengthen the referral system.
- Work with the child protection entire team to ensure close links between case management and our work with community-based child protection mechanisms.
- Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders, and families
- Document best practices, case studies, and learning ( Success stories)
- Share information on field-level successes and challenges with the project assistant for donor reporting.
- Ensure that major challenges are flagged early, and addressed in an appropriate way;
- Facilitate, collect, and report information regarding the overall situation of child protection risks
- Support the preparation of all procurement and administrative documents required for case management implementation.
- Submit regular case management reports and ensure that information is kept up to date
- Coordinate with other agencies offering case management services to children on referral and transfer of cases
- Ensure core commitments to children are taken into consideration at all times.
Advocacy and Networking
- Represent the organization in the local case management Interagency Coordination meetings, liaise with relevant Government line agencies, Provincial CPAN, District CPAN , UN agencies, and I/NGOs working in the field of operation.
- Contribute to strengthening the capacity of Civil Society Organisations and Institutions in line with the organization’s policies and strategies.
- Liaise with other humanitarian actors in project locations to jointly advocate on child protection issues
Reporting
- Prepare and submit weekly, monthly reports on case management activities
- Prepare and submit field visits or monitoring reports
- Prepare training reports for both social workers & Community-based volunteers including pre and post-test analysis
- Prepare success stories on case management activities with good-quality pictures
- Contribute to documenting the response, experience, and lessons learned on child protection in emergency programming.
- Provide input to the development of the child protection intervention
Capacity Building
- Identify training needs, develop and roll out capacity building plan on child protection case management to Tdh Staff and community-based volunteers to carry out quality child protection programming.
- Identify learning and training opportunities for Tdh in Nangarhar on child protection
Child Protection
- Child Protection: Use observation skills to detect any behavioral changes or specific vulnerability in children that may be the reason for concern and share these observations with the immediate supervisor and social workers team at joint weekly staff meetings to determine appropriate responses.
- Ensure that all child protection-related activities are in line with child protection minimum relevant standards, and enhance program/activities based on CPMS.
Safeguarding Policy ( Global Code of Conduct)
- Global Code of Conduct ( GCC ) Child Safeguarding Policy (CSP), Policy on the Protection from sexual exploitation and Abuse ( PSEA ), Directive on staff misconduct at Workplace and GBV, Operational Risk Management: Undertake to adhere to the Terre des Hommes safeguarding policy and the principles connected to children's rights
- Undertake to ensure the best possible practical implementation of the safeguarding policy (Global Code of Conduct) and the management of operational risks in his/her area of intervention and within his/her team.
- Ensure all volunteers, and visitors sign/understand Tdh Clobal code of conduct at a glance and my commitment to child safeguarding.