About Mercy Corps:

Mercy Corps is a leading global organization powered by the belief that a better world is possible.  In disaster and hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action, helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Enhancing resilience is at the heart of what Mercy Corps does and how we work. Resilience means that people and systems can protect and improve wellbeing in the face of shocks and stresses. Mercy Corps strengthens sources of resilience to enhance the capacities of people, markets, and institutions to handle shocks, reduce risk, build more equitable and responsive systems, and improve well-being. Through our programs, partnerships, and influence, we support communities to cope, adapt, and ultimately thrive.

Since 1986, Mercy Corps Afghanistan has supported communities to recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives, with a focus on the most marginalized. Our objectives include meeting immediate food and nutrition needs through cash, voucher, and WASH assistance, strengthening capacities for crisis preparedness and response, and in so doing, contribute to resilience through inclusive, climate-smart water systems, enhanced livelihoods opportunities, food security, and social cohesion. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

ساتنه او اخلاق

مرسي کورپس ژمن دی چې ډاډ ترلاسه کړي چې ټول هغه کسان چې موږ د خپل کار له لارې اړیکه ونیسو، که د ټیم غړي، د ټولنې غړي، د پروګرام ګډون کوونکي یا نور، د درناوي او وقار سره چلند کیږي. موږ د جنسي استحصال او ناوړه ګټه اخیستنې د مخنیوي اصلي اصولو ته ژمن یو چې د ملګرو ملتونو د عمومي منشي او IASC لخوا ترتیب شوي او د اداري فساد افشا کولو سکیم ته یې لاسلیک کړی. د دې رول لپاره غوښتنلیک ورکولو سره یو غوښتونکی تاییدوي چې دوی دمخه د ګمارونکي جنسي ناوړه چلند، جنسي استحصال او ناوړه ګټه اخیستنې، د ماشومانو د ساتنې یا قاچاق کولو پالیسي څخه سرغړونه نه ده کړې. موږ به د خپل ټیم ​​​​غړو یا د ماشومانو ناوړه ګټه اخیستنه، جنسي استحصال، ناوړه ګټه اخیستنه، یا ځورونې ونه زغمو. د خوندي او ټول شموله کاري چاپیریال لپاره زموږ د ژمنې د یوې برخې په توګه، د ټیم غړو څخه تمه کیږي چې خپل ځان په مسلکي ډول ترسره کړي، د سیمه ایزو قوانینو او دودونو درناوی وکړي، او هر وخت د مرسي کورپس د چلند پالیسیو او ارزښتونو پیروي وکړي. د ټیم غړي اړ دي چې د اجباري چلند کوډ د بریښنایی زده کړې کورسونه په کرایه او کلني اساس بشپړ کړي. د یو غوښتونکي په توګه، که تاسو د استخدام پروسې په جریان کې د کوم ډول جنسي ناوړه چلند شاهد یاست یا تجربه کوئ، مهرباني وکړئ دا د (integrityhotline@mercycorps.org) ته راپور کړئ.

حفاظت و اخلاق

مرسی کورپس متعهد است که اطمینان حاصل کند که با تمام افرادی که از طریق کار خود با آنها در تماس هستیم، اعم از اعضای تیم، اعضای جامعه، شرکت کنندگان برنامه یا سایرین، با احترام و وقار رفتار می شود. ما به اصول اصلی مربوط به پیشگیری از بهره کشی و سوء استفاده جنسی که توسط دبیرکل سازمان ملل متحد و IASC ارائه شده است متعهد هستیم و طرح افشای سوء رفتار بین سازمانی را امضا کرده ایم. با درخواست برای این نقش، متقاضی تأیید می کند که قبلاً تخلفات جنسی، استثمار و سوء استفاده جنسی، سیاست محافظت از کودک یا قاچاق کارفرما را نقض نکرده است. ما کودک آزاری، استثمار جنسی، سوء استفاده یا آزار و اذیت توسط یا اعضای تیم خود را تحمل نخواهیم کرد. به عنوان بخشی از تعهد ما به یک محیط کار ایمن و فراگیر، از اعضای تیم انتظار می رود که به شیوه ای حرفه ای رفتار کنند، به قوانین و آداب و رسوم محلی احترام بگذارند و همیشه به خط مشی ها و ارزش های کد رفتار مرسی کورپ پاپند باشند. اعضای تیم ملزم به تکمیل دوره های آموزش الکترونیکی آیین نامه رفتار اجباری پس از استخدام و به صورت سالانه هستند. به عنوان یک متقاضی، اگر در طول فرآیند استخدام شاهد یا تجربه هرگونه سوءرفتار جنسی بودید، لطفاً این موضوع را به خط تلفن جامع مرسی کورپس (integrityhotline@mercycorps.org) گزارش دهید.

Background

Mercy Corps is committed to ensuring accountability to affected populations through effective, accessible, and culturally appropriate Complaint, Feedback, and Response Mechanisms, known internally as the Community Accountability Reporting Mechanism (CARM). Under the ongoing emergency response project in Herat province, Mercy Corps is establishing a temporary CARM Helpdesk in the Herat Returnees Camp to receive and respond to community feedback and complaints, and to share essential information about the Mercy Corps services. To facilitate access for both men and women in this culturally sensitive context, Mercy Corps seeks to recruit a CARM Helpdesk Couple (one male, one female) to ensure inclusive coverage and to strengthen community trust and participation in our programming.

The CARM Helpdesk Couple will support the establishment and daily operation of the CARM helpdesk in the returnees’ camp. They will provide information to the community about Mercy Corps services, and receive, document, and refer feedback and complaints in a respectful and confidential manner, in line with Mercy Corps’ CARM Standard Operating Procedures (SOPs).

Background

Mercy Corps is committed to ensuring accountability to affected populations through effective, accessible, and culturally appropriate Complaint, Feedback, and Response Mechanisms, known internally as the Community Accountability Reporting Mechanism (CARM). Under the ongoing emergency response project in Herat province, Mercy Corps is establishing a temporary CARM Helpdesk in the Herat Returnees Camp to receive and respond to community feedback and complaints, and to share essential information about the Mercy Corps services. To facilitate access for both men and women in this culturally sensitive context, Mercy Corps seeks to recruit a CARM Helpdesk Couple (one male, one female) to ensure inclusive coverage and to strengthen community trust and participation in our programming.

The CARM Helpdesk Couple will support the establishment and daily operation of the CARM helpdesk in the returnees’ camp. They will provide information to the community about Mercy Corps services, and receive, document, and refer feedback and complaints in a respectful and confidential manner, in line with Mercy Corps’ CARM Standard Operating Procedures (SOPs).

Essential Responsibilities:

1. Community Engagement and Feedback Collection

• Operate the CARM Helpdesk during working hours in the returnees’ camp.
• Act as the first point of contact for individuals wishing to share feedback, complaints, or suggestions.
• Provide clear, accurate, and consistent information about Mercy Corps’ services, activities, and targeting criteria.
• Ensure respectful and culturally appropriate interaction with all community members, including women, children, older persons, and marginalized groups.

2. Documentation and Referral

• Log all feedback, complaints, and requests for information using CARM-approved tools/forms.
• Categorize feedback appropriately (e.g., information request, complaint, suggestion, safeguarding concern).
• Refer feedback to relevant program or technical teams for action, and support timely follow-up.

3. Information Sharing and Awareness

• Share information with new arrivals and existing camp residents about available Mercy Corps services and how to access them.
• Use IEC materials and verbal messaging to increase community awareness about CARM and available channels.
• Respond to questions from the community based on approved talking points and information sheets.
• Record frequently asked questions and share trends with the CARM Coordinator.

4. Safeguarding and Confidentiality

• Maintain the confidentiality of complainants, especially in cases involving safeguarding or sensitive concerns.
• Provide private spaces or safe arrangements to allow community members to report concerns discreetly.

5. Coordination and Reporting

• Submit daily or weekly reports to the CARM Coordinator, including summaries of community feedback and information shared.
• Participate in coordination meetings with the CARM and MEL teams.
• Highlight any urgent or sensitive feedback immediately for appropriate escalation.

Submission Guideline:

Consent Language: 

“Mercy Corps collects your personal data for the purposes of managing Mercy Corps recruitment related activities as well as for organizational planning purposes globally. Consequently, Mercy Corps may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 

Mercy Corps is an international organization consisting of multiple affiliated companies in various countries. Mercy Corps has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside of the EU. All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given. Mercy Corps participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to Mercy Corps collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.” 

By applying for this position, I attest that I have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding or human trafficking policy and that I have never been disciplined for violating an employer’s code of conduct.”

To apply for this position, please follow the below given link.

 Community Hygiene Promotion Worker (Mahram Sharihya couples). Husband and wife, Father & Daughter, Brother & sister)

https://recruiting2.ultipro.com/MER1024MERCY/JobBoard/f477d82c-79fb-425e-91b2-fe708118c2b7/Opportunity/OpportunityDetail?opportunityId=3a5f9fbc-e46c-4fa1-83c7-833365e3c7a7

The deadline for submission is the close of business on 14-Aug-2025, applications received after the closing date and without a subject line will not be given consideration so, please make sure you put the vacancy number and title on the subject of your email, or your application will be disregarded by the system.

Please note that only shortlisted candidates whose application responds to the above criteria will be contacted for the written test/interview.

Note: Please note that MCA will provide office space and facilities only and is not providing any lodging facilities for its Team Members/Employees in HQ and field offices and it is the employee’s responsibility to arrange the lodgings for themselves if they work in a field office other than their home province.