GAAC Holding Afghanistan is a subsidiary company of GAAC Holding SPV LTD, a UAE based company of global best in class partners with specialist in airport management and extensive experience working in emerging markets. With circa 1,000 employees in Afghanistan, GAAC provides ground handling and aviation security services in different international airports, including Kabul, Heart, Kandahar and Mazar-e-Sharif.

We are expecting an increase in our operations and for this purpose, we are creating a pool of candidates for different positions listed below.

• Customer Service Agent
• Ramp Team Leader

1. Customer Service Agent

• Display excellent customer service skills, teamwork and understanding to achieve customer satisfaction.
• Strive as part of a dedicated team to avoid complaints and earn compliments.
• Ensure excellent discipline and grooming standards are always displayed while on duty.
• Ensure all equipment used at the designated work location is in good working order and report any fault to the Passenger Services Duty Manager/ Supervisor.
• Ensure that the system integrity while using workstations is maintained by always observing recommended best practices on passwords etc.
• Must always be thorough whilst checking passenger documents like visa, ticket, passport etc. to avoid any error.
• Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
• Attend to passengers and raise reports for mishandled baggage or property irregularity, update systems regularly and respond to passenger queries.
• Ensure that left behind baggage or baggage received for transfer are dispatched to the stations concerned as per the airlines and security procedure.
• Ensure that the delivery of claimed baggage is done with proper documents and as per the airline contracts.

2. Ramp Team Leader

• Ensure that all staff always delivers the highest possible level of customer service.
• Ensuring you and all staff members fully comply with the Health and Safety when carrying out duties
• Ensure all staff operates all ground service equipment in a safe and correct manner, in compliance with airline and airport operating procedures.
• Ensure the Passenger Boarding Bridge is park in the fully retracted position prior to aircraft arrival / departure. In case it’s not, he must notify KBL Tower accordingly.
• Responsible for ensuring the correct loading of aircraft, in accordance with the loading instruction and in compliance with baggage reconciliation requirements.
• To safely process and manoeuvre baggage and property, using baggage systems or any other method deemed necessary.
• Responsible for ensuring inbound baggage delivery times are consistently met.
• Ensure correct reporting of any incident involving passengers, staff (including third party suppliers), equipment or aircraft.
• Ensuring airline, airport and company normal operating procedures and processes are effectively implemented and comply with directives as set by the ACAA.
• To ensure any delays incurred are reported. 
• To lead by example, identify recurring trends and implement corrective actions.
• Staff coaching, reviews and appraisals. Team and individual development.
• To ensure the ramp area is checked for FOD before, during and after aircraft use the stand. 

• Bachelor’s degree in business administration, social sciences and other related fields is required.
• Minimum of 3 years of relevant work experience in each field.
• The incumbent should have ground handling, airport operations and airline industry knowledge.
• Having airport training courses and certificates is an advantage.
• Commitment to maintaining confidentiality and upholding ethical standards.
• Sound understanding of Afghanistan labor law, human resources processes, and practices.
• Ability to work under pressure and meet tight deadlines.
• Fluent in English, Dari/Pashto – written and spoken.

• Candidates should review the job descriptions carefully and select the position they are fit in and applying for in the application form.
• All candidates are required to fill out the application form and upload their CV, Cover Letter and Tazkira following the link https://forms.gle/xxsRZNAcbm4BdE5dA 
• Please make your CV, Cover Letter and Tazkira in a single PDF file.
• Only shortlisted candidates will be called for the next stage of recruitment.
• No application will be accepted after the closing date.