Sundus Textile Manufacturing Company is a leading Afghan-based textile producer committed to providing high-quality textile products to local and international markets. We focus on innovation, sustainability, and economic empowerment, contributing to Afghanistan’s industrial development and job creation.

Job Purpose

To provide a professional and welcoming first point of contact for visitors, callers, and guests of Sundus Textile Manufacturing Company (STMC); manage reception, communication, courier/document handling, and security protocols; and oversee the cleanliness, organization, and smooth operation of the company guesthouse facilities for all categories of guests.

1. Visitor Management

• Greet all visitors warmly, professionally, and respectfully upon arrival.

• Verify visitor identity and purpose of visit; log accurate details in the Visitor Register (name, company, host, purpose, time in/out).

• Issue visitor badges/passes and explain basic movement and security rules.

• Ensure visitors remain in the waiting area until escorted by their host or security.

• Handle VIPs, government officials, auditors, and suppliers according to company protocol with priority notification to management.

• Arrange or accompany security escorts for visitors entering restricted or operational areas.

• Prevent unauthorized access, photography, or recording without written approval.

• Report any suspicious activity or security concerns immediately.

2. Call Handling & Communication

• Answer all incoming calls within three rings using professional greetings and standard etiquette.

• Record caller details (name, company, contact, purpose) and transfer accurately to the relevant department.

• Take clear messages for unavailable staff and ensure timely delivery.

• Maintain confidentiality—never share internal or sensitive information over the phone.

• Prioritize and escalate urgent or emergency calls to Admin Manager or Security Chief.

3. Courier & Document Handling

• Receive, verify, and record all incoming mail, courier parcels, and documents.

• Notify recipients promptly and ensure safe handover of sensitive or high-value packages.

• Prepare, document, and dispatch outgoing parcels with proper logs and receipts.

• Maintain a complete Courier Register and resolve courier-related issues with service providers when necessary.

• Keep the courier area neat and organized to avoid misplacement or mix-ups.

4. Administrative & Reception Support

• Maintain a clean, organized, and professional reception area.

• Assist the Admin Department with clerical tasks such as photocopying, filing, scanning, and notice board updates.

• Manage meeting room bookings, ensuring cleanliness and readiness for use.

• Maintain updated contact lists (employees, vendors, emergency services).

• Support small administrative projects, company events, or internal communications as assigned.

• Monitor and request replenishment of reception supplies (stationery, visitor passes, forms).

5. Security & Safety Compliance

• Enforce access control procedures—only authorized persons may enter restricted areas.

• Cooperate with security staff to ensure safety during VIP visits, high-risk situations, or audits.

• Assist visitors during emergency drills and evacuation procedures.

• Report suspicious packages, safety hazards, or unauthorized access attempts immediately.

• Participate in safety drills and maintain confidentiality regarding company security systems and layouts.

6. Record Keeping & Reporting

• Maintain updated registers for visitors, calls, and couriers.

• Submit weekly consolidated reports on visitor traffic, calls, and courier activities to the Admin Manager.

• Ensure records are accurate, accessible, and compliant with internal policies.

7. Main Office / Guest House Management 

• Oversee cleanliness, orderliness, and upkeep of the company’s guesthouse/main office guest area.

• Coordinate cleaning staff to ensure rooms, common areas, and facilities are well maintained daily.

• Manage and support guests staying in the 1st, 2nd, and 3rd categories (VIP/government visitors, business/technical visitors, and employee personal guests).

• Ensure guesthouse visitors receive the same professional hospitality and security checks as main office visitors.

• Maintain a Guesthouse Logbook (guest details, duration of stay, assigned rooms, and services provided).

• Provide assistance with guesthouse-related logistics such as check-in/out, meal coordination (if applicable), and housekeeping needs.

Qualifications

• Bachelor’s degree (preferred) or Diploma in Business Administration, Management, or related field.

• Training in communication, office administration, or hospitality is an advantage.

Experience

• 2–3 years of experience in front office/reception, customer service, or administrative support.

• Experience in hospitality or guesthouse management preferred.

Working Conditions

• Based at company’s Head Office reception and guesthouse facility.

• Standard working hours, with flexibility during guest arrivals or VIP visits.

Skills & Competencies

• Excellent communication and interpersonal skills.

• Professional telephone etiquette.

• Strong organizational and multitasking ability.

• Basic computer literacy (MS Office, Excel, Email).

• Good reporting and record-keeping skills.

• Ability to remain calm under pressure.

• Awareness of security and confidentiality protocols.

Interested and qualified candidates should submit their updated CV and a cover letter indicating the position title and vacancy number in the email subject line to:

📧 Email: hr@sundustextiles.com
Note: Only shortlisted candidates will be contacted for interviews.