HR Coordinator

Over the past few years, Afghanistan has witnessed a relative improvement in security and stability across much of the country. This has allowed humanitarian actors like INTERSOS to maintain uninterrupted access and expand services in areas that were previously hard to reach. Despite this progress, the humanitarian situation remains critical, with millions of Afghans continuing to face acute vulnerabilities due to prolonged economic hardship, natural disasters, and limited access to essential services.

In 2025, more than half of the population is in need of humanitarian assistance, with food insecurity, child malnutrition, and displacement remaining key concerns. Natural disasters, such as floods and recent earthquakes, have further compounded the needs of already struggling communities.

INTERSOS continues to operate through a community-based approach with field bases in Kabul, Kandahar, and Zabul, delivering primary healthcare, nutrition, and protection services with a focus on women, children, and persons with disabilities. The organization enjoys strong community acceptance and collaborates closely with relevant national authorities, including maintaining the full participation of female staff in all activities.

While the operational environment is largely stable and conducive, funding shortfalls and systemic barriers such as restrictions on financial flows and administrative bottlenecks continue to impact the scope and scale of humanitarian response. Sustained support is crucial to ensure the continuity of life-saving services and to address the urgent needs of Afghanistan’s most vulnerable populations.

Contribute to the definition and implementation of the mission’s objectives and HR strategy and ensure the HR capacity required, sizing the proper structure and improving people capabilities, contribution and active participation in order to achieve missions goals effectively, according to INTERSOS human resources vision and values.

Supervise the aspects of the National Staff’s management, the definition of policies and strategies and the development in order to build up the career strategy and possibilities of expatriation.

Work in close collaboration with the mission HR Manager ensuring that INTERSOS act a responsible employer in the mission, supporting the proper management of HR across the board and assuming full responsibility of the HR Administrative issues in the missions for International and National Staffs.

Strategy

• Lead the designing and implementation of the HR strategy to meet mission’s programmatic needs and support the designing of the country strategy plan/cost recovery
• Is accountable to develop and update HR policies, processes and systems to support the achievement of the mission’s goals and to ensure the missions with the capacities and competencies needed, in the short, mid and long term (recruitment, remuneration, management and learning  development plans
• Ensure standard HR processes throughout the country offices and lead the development of HR procedures
• Guarantee support to the line managers and staffs for any change of local  legal requirements and regulations
• Contribute to the development of the budget for project proposals to ensure consistency and  finance compliance

HR policies, procedures and reporting

• Formulate, maintain and update human resource management policies for the mission and ensure that standard HR processes are implemented across country offices
• Is responsible for the design, update and implementation of the salary grid in line with the standard Function Grid. Update it  on regular basis with the support of the Area HR Coordinator
• Lead the HR team to ensure the implementation of a regular on-boarding process for National Staffs (personnel  documents, archive, induction, orientation, etc.)
• Ensure that all contracts (i.e. employment, service, secondment and consultancies) adequately comply with INTERSOS policies, national laws and donors requirements
• Guarantee that personnel archive  is kept in order and updated
• Submit HR reports to Area HR Coordinator and Head of Mission
• Facilitate the development of action points and follow up the implementation of the audit actions points related to HR aspects. Guarantee the archive of audit reports

Recruitment

• Is accountable to ensure a punctual, smooth and regular recruitment process, according to the Recruitment Policy and local Labour Law
• Supervise the HR team to ensure the identification of best local recruitment channels according to the needs, access and objectives of the mission and define the recruitment strategy based on the analysis of the local labour market with the objective of recruiting professionals and people with potentials to develop within the mission

• Ensure a good knowledge of the labour market (profiles available, qualifications, peculiarities of the context, etc.)

Management of National Staffs

• In collaboration with Head of Mission, is in charge of managing disciplinary measures
• Lead the HR team in ensuring support to coordinators/supervisors/activity managers in the performance management process (IRP) and guarantee that National Staffs are properly and regularly evaluated
• Provide advisory support to line managers and SMT on all HR aspects·(team management, conflict management, stress early detection, communication, meetings…)
• Support the creation and maintenance of a positive work environment and facilitate the resolution of conflicts among staffs looking for a viable solution in case a direct intervention is not possible
• Make sure that cases linked to behavioral issues are prevented, detected and managed. Monitor and foster the duty of care and promote initiatives for staffs well-being
• Is accountable for the compensation and benefits policy for National Staffs ensuring regular benchmark with other INGOs and actors in the country
• Is responsible to ensure that the payroll process is regular, punctual and in line with national law
• Ensure that the mission defines and sign a legal agreement with a local law firm/lawyer ensuring to be the referent for all the HR matters
• Is accountable to ensure the payroll process is in line with national labour law
• Is accountable for the submission of the job offer at the end of the recruitment process

• Provide day-to-day support and technical supervision of the HR team and coach and mentor them

Learning and development

• Plan and conduct internal HR workshops and trainings for national staffs according to organisational needs

• Support the Personnel Development Coordinator (PDC) in rolling-out the Learning and Development policy for International and National Staffs
• Lead the HR team in monitoring and proposing learning opportunities and ensure a proper track of trainings attended

 Management of International Staffs

• Support the Area HRCO and HoM in disseminating HR policies for International Staffs
• Ensure that International Staffs receive regular and continuous support from HR Coordinator through regular one to one meetings
• Ensure that all International Staffs participate in the Internal Review Performance process and provide support in case of need
• Ensure that International Staffs receive adequate support on HR administrative  matters (leaves, SSCC, work permit, timesheet, IRP, Tax payment)
• In collaboration with Area HR Coordinator ensure  proper end of assignment, debriefing and capitalization of experiences
• Under the supervision of the HoM and Area HR Coordinator contribute to the prevention, detection and management of international staff’s misconduct
• In collaboration with the liaison team provide support to International Staffs for the issue of VISA, work and residence permits ensuring the respect of national law

Representation

• In collaboration with the legal advisor is responsible to liaise with national and legal authorities on HR matters
• Participate in HR fora and working groups

Accountability and safeguarding

• In collaboration with the Area HR Coordinator is responsible for the safeguarding of the staffs implementing measures to protect the health, well-being and human rights of individual
• Ensure that the management of the staffs is in line with PSEA, CP Policies, Conflict of Interests and Internal Regulation and INTERSOS standard
• Support the Internal Audit and PSEA Referent for any investigation that may occur in the mission
• Liaise and follow-up with MEAL department for any HR complaint

• Essential degree in Psychology, International Relations, Political Science, Economics. Master in HR Management desirable
• Essential 4 years’ experience in HR Management with at least 2 in HR managerial positions in humanitarian contexts with NGOs in various countries
• Fluency in English is required
• Essential computer literacy (word, excel and internet)
• Strategic vision
• Leadership
• Team building and cooperation
• Ability to work in multicultural environment
• Non-discriminatory attitude
• Active listening and empathy
• Behavioural flexibility and stress management
• Commitment to INTERSOS principles

Respected Applicants, please visit the link below and fill in the required information.

https://forms.gle/YfAucivnSMAwsYTL8

Please note that only shortlisted applicants will be contacted and called for a test/Interview.

Qualified People with Physical Disabilities and Female candidates are highly encouraged to apply