9 hours ago

Project Management Support - Senior Associate

UNOPS

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Full Time 2026-06-30 Male/Female

Job Overview

Location

Kabul

Nationality

Afghan

About UNOPS

Background Information - UNOPS

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management, and human resources.

Working with us

We are proud of our people. With a wealth of knowledge and skills in various disciplines – engineering, finance, human resources, ICT, leadership, project management, procurement, and more – they help tackle some of the biggest challenges of our time. Their work around the world supports progress toward the Sustainable Development Goals (SDGs).

At UNOPS, we offer a range of short- and long-term opportunities in various environments and duty stations – from Denmark and Kenya to Mexico, Switzerland, Myanmar, Senegal, Uganda, and many more.

Diversity

With over 5,000 UNOPS personnel and approximately 7,400 personnel recruited on behalf of our partners, spread across 80 countries, our workforce represents a range of nationalities and cultures. We promote a balanced and diverse labor force — a strength that helps us better understand and address our partners’ needs. We continually strive to maintain our gender-balanced workplace. We encourage qualified underrepresented groups as per UNOPS Gender, Diversity, and Inclusion Strategy to apply for our vacancies.

Job Description

Afghanistan

With more than 20 years of experience in the country, UNOPS Afghanistan focuses on providing maximum support to the people of Afghanistan through the delivery of projects and services that improve the lives of people in need. The UNOPS Afghanistan Country Office (AFCO) serves as an organizational mechanism to deliver a range of projects for which UNOPS has been designated as the implementation agency. At present, UNOPS AFCO activities cover a range of sectors including humanitarian, basic human needs, cash for work, infrastructure, development, procurement and HR services.

The functional objective of UNOPS AFCO is to contribute to improving the lives of girls, boys, men and women living in Afghanistan. The aim of UNOPS AFCO is to provide efficient and cost-effective implementation services on behalf of all our partners to support the humanitarian response and development of the country. UNOPS AFCO’s mission is to exceed the expectations of all stakeholders in the delivery of AFCO services, at all times, in all places, in all circumstances, in order to improve the lives of Afghans in need.

Job Requirements

Job Specific Context

Under the direct supervision of the Head of PIU, the Grievance Redress Senior Associate provides support to the project team in ensuring that complaints from communities are effectively and efficiently handled, responded to and resolved in a timely manner. This position operates within the Project Office in Kabul, Afghanistan, focusing on the critical function of grievance redressal for project stakeholders. The role involves establishing and managing a robust grievance redressal mechanism (GRM) as outlined in the Environmental and Social Management Framework (ESMF) and Stakeholder Engagement Plan (SEP). The incumbent will work closely with the Health, Safety, Social and Environmental Analyst to ensure effective and timely handling of complaints from communities, thereby contributing to project integrity and stakeholder trust in a challenging operational environment.

Role Purpose

The Grievance Redress Senior Associate manages the establishment and implementation of a comprehensive grievance redressal mechanism (GRM) for the project. This role involves integrating various grievance uptake channels, ensuring robust data management and reporting, coordinating training for relevant committees and personnel, and facilitating effective communication and coordination with stakeholders and management to ensure timely and appropriate resolution of grievances, including sensitive incidents.

Functions / Key Results Expected

1. GRM Establishment and Implementation

Manage the establishment of a simple, practical, and efficient grievance redressal mechanism (GRM) for the project, as described in the Environmental and Social Management Framework (ESMF) and the Stakeholder Engagement Plan (SEP), to facilitate easy grievance registration and efficient response.
Formulate and integrate grievance uptake channels, as per the ESFM, to facilitate the wide variety of project stakeholders, including a toll-free phone line.
Formulate and ensure the institutionalization of protocols to link the Grievance Redressal Committees (GRCs) at various levels efficiently.

2. Data Management and Reporting

Ensure the establishment, maintenance, and regular updating of a GRM-related database, registering all grievances with details, and producing input/output-based reports.
Review and prepare reports on grievances received and trends for inclusion in the project's quarterly progress reports to the World Bank.
Ensure reporting of all grievances that contain severe incidents to the Programme Director, Head of PIU, and the World Bank within 48 hours, as per the ESMF.

3. Training and Capacity Building

Coordinate training for Facilitating Partners (FP) and UNOPS Community Liaisons Senior Associates to establish and train designated Grievance Redressal Committees (GRCs) in rural communities and urban project sites on the project’s agreed GRM at the field level.
Coordinate with management to establish and train higher-level GRM committees, ensuring their composition includes women and senior personnel trained in gender-based violence and sexual harassment redressal, with distinct mechanisms for handling such cases as per the GRM and Sexual Exploitation and Abuse (SEA) Action Plan in the ESMF.

4. Communication and Coordination

Coordinate with the Communications Officer to support the design of a communication plan for disseminating GRM information, including update and feedback channels, to the public.
Ensure immediate informing and briefing of the Head of PIU, Monitoring and Reporting Officer, or the environmental and social safeguards team on grievances that could impact the overall project, and support quick actions on the same.
Perform other related duties as required by the Head of PIU.

Skills

Communication, Dispute Resolution, Problem Solving, Reporting, Stakeholder Engagement, Training

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

High School Diploma with 7 years of relevant experience.
Secondary School Diploma with 7 years of relevant experience.

Desired

A first-level university degree (e.g. Bachelor) in management, business administration, development studies or other relevant discipline.

Experience Requirements

Required

A minimum of 7 years of experience in designing and managing grievance redressal mechanisms for development projects is required with high school and 3 years with bachelor degree

Desired

Experience working with the World Bank, UN agencies or other donor agencies, government ministries, and/or non-governmental organizations (NGOs) is valued.

Language Requirements

Language	Proficiency Level	Requirement
English	Fluent	Required

Submission Guidelines

Please click on the below link for actual vacancy announcement to see the complete details and submission guideline as this is only an attempt for attracting female applicants for gender parity in organization. Please make sure you fill your profile/application properly with all relevant details in order to be considered for the next stage of recruitment/selection.

https://careers.unops.org/careersmarketplace/JobDetail/3496

Submission Email

https://careers.unops.org/careersmarketplace/JobDetail/3496

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