Case Management Officer

Women Activities & Social Service Association (WASSA) was established in 2002 in Afghanistan as a non-governmental organization, committed to seeking ways for women's empowerment in Afghanistan. WASSA aims to promote women's equal participation in socio-economic sectors of the country. WASSA works directly with communities to bring change in the social attitude of the community regarding women.

An envision “Equal participation of women & men in all sectors of the country.

• Equal Opportunities: WASSA is dedicated to offering equal employment opportunities to all employees and qualified candidates, regardless of race, color, religion, gender, ethnicity, age, or disability.
• Safeguarding and Conduct: WASSA will contact previous employers to inquire about any history of sexual exploitation, abuse, or harassment during the candidate's employment, including incidents under investigation at the time the candidate left. Job offers are conditional on satisfactory reference checks. By applying, candidates confirm they understand and accept these procedures.
• Final Selection: The selected candidate must pass a background check and reference check. They will also be required to sign WASSA's Code of Conduct, PSEA (Prevention of Sexual Exploitation and Abuse), Safeguarding, and other relevant policies before receiving a final job offer/contract 

Role and responsibilities

The Case Management Officer is responsible for ensuring protection mainstreaming within the protection programme activities. She would have close coordination with the Protection supervisor to receive regular guidance on how to ensure and maintain Child Safe Programming measures in place, in line with Safe Programming Guidelines and Policies. She will also provide guidance and leadership in the implementation of the Better Learning Programme.

Key Responsibilities

1.     Technical Support & Program Implementation

Ø  Provide technical guidance to field teams on child protection interventions and case management

Ø  Support the design and implementation of child protection activities in line with project objectives

Ø  Ensure all activities follow child protection standards, guidelines, and SOPs

2.     Case Management Oversight

Ø  Oversee identification, assessment, and documentation of at-risk and vulnerable children

Ø  Ensure proper referral pathways are followed for specialized services

Ø  Monitor quality of case management and provide coaching to case workers

Ø  Ensure confidentiality and best interest of the child in all cases

3.     Capacity Building

Ø  Conduct trainings for staff, partners, and community members on child protection, safeguarding, and PSEA

Ø  Develop training materials and provide ongoing mentoring and technical support

4.     Community Engagement & Awareness

Ø  Support establishment and strengthening of community-based child protection mechanisms

Ø  Organize awareness sessions on child rights, protection risks, and prevention strategies

Ø  Engage with parents, caregivers, and community leaders to promote child well-being

5.     Coordination & Representation

Ø  Coordinate with government authorities, NGOs, and protection clusters

Ø  Participate in relevant coordination meetings and working groups

Ø  Strengthen referral networks and partnerships for comprehensive child protection services

6.     Monitoring, Reporting & Documentation

Ø  Monitor project activities and ensure quality implementation

Ø  Prepare regular reports (weekly, monthly, donor reports)

Ø  Maintain accurate records, case files, and data management systems (e.g., CPIMS if applicable)

7.     Safeguarding & Compliance

Ø  Ensure all project activities comply with child safeguarding and protection policies

Ø  Promote Protection from Sexual Exploitation and Abuse (PSEA) principles

Ø  Report and respond to any safeguarding concerns appropriately

8.     Program Development Support

Ø  Contribute to proposal writing, assessments, and project design

Ø  Provide technical input for improving program quality and impact

Ø  Bachelor’s degree or higher Public Administration, Law, Sociology or other related fields.

Ø  3 years of experience in similar filed in same province.

Ø  Computer skills at operator level especially with MS Office packages.

Ø  Ability and willingness to field visits of Protection Case Management and child protection in the relevant province.

Ø  Fluency in local languages Dari/Pashto, and English both written and spoken
Interpersonal and communication skills.

Ø  General knowledge of Afghanistan’s criminal justice system procedures and process.

Ø  Competent knowledge of victims' rights as outlined in the Law Eliminating Violence against Children and adolescent (girls and boys).

Ø  Ability to maintain composure when dealing with difficult and/or emotional people.

Ø  Ability to listen and respond professionally.

Ø  Demonstrable proficiency in statistical data maintenance and report writing. 

• Interested, qualified candidates should submit their information/request through the link (https://airtable.com/appxTFAr5xjx1aDAy/shrZAnCcA4Tmt5QGB)
• Academic certificates or references do not need to be submitted at this time. These will be requested if an interview is called for.
• Only short-listed candidates will be invited for the written test and interview upon project approval.