Database and Application Support Associate-ACDMS

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context: 

Under the overall supervision National Information Management and Database Officer – ACDMS and the direct supervision of the Senior Database and Software Developer Associate – ACDMS, and the technical supervision of the Database and Information Management Officer, the Database and Application Support Associate – ACDMS will be responsible for supporting the day-to-day operation, testing, maintenance, documentation and user support of the Afghanistan Centralised Database Management System (ACDMS). The incumbent will work closely with the ACDMS technical team, programme information management focal points, Information and Communications Technology (ICT) and other relevant units, and will carry out assigned technical tasks in accordance with approved specifications, procedures and priorities.

ACDMS is a Country Office (CO)-wide institutional data management initiative intended to provide a centrally governed, secure, scalable and interoperable platform supporting beneficiary and service records, programme and project management, document management, referrals and case

management, needs and assessments, monitoring and evaluation, audit functions, reporting and analysis. The platform is intended to reduce fragmented systems and duplication while strengthening data quality, accountability, information security and evidence-informed decision-making.

The position provides hands-on application and database support within established technical frameworks. The incumbent will assist with routine application and configuration and updates, data validation and migration, software testing, incident resolution, reporting outputs, documentation and user assistance. System architecture, complex database design, enterprise integrations, technical approvals and release decisions remain the responsibility of the higher-level technical positions and established governance structures.

Core Functions / Responsibilities: 

1.     Support the configuration, maintenance and routine enhancement of ACDMS applications and databases. Assist with updates to forms, fields, validation rules, reports and other system components in accordance with approved specifications and established procedures.

2.     Support data import, migration, validation and quality-control activities. Conduct routine checks for completeness, consistency and accuracy of data, document findings and escalate unresolved issues as required.

3.     Conduct assigned system testing activities, including functional, integration and user acceptance testing, in accordance with approved test cases and procedures. Assist with routine application and database maintenance, performance monitoring and implementation of approved system updates.

4.     Provide first-line support to ACDMS users by responding to routine inquiries, assisting with user onboarding and training activities, and escalating complex or non-routine technical issues through established channels.

5.     Assist in maintaining dashboards, reports, extracts and data-refresh processes. Verify outputs against approved definitions and report discrepancies or system issues.

6.     Maintain technical documentation, user guides, issue logs, test records and configuration inventories. Follow approved version-control and change-management procedures.

7.     Support user account administration and access management processes. Follow IOM data protection, information security, confidentiality and records-management requirements and report any suspected incidents or risks through established channels.

8.     Work closely with the Senior Database and Developer Associate – ACDMS, National Information Management and Database Officer – ACDMS, Database and Information Management Officer, ICT colleagues and programme focal points to carry out assigned support tasks and contribute to the effective day-to-day operation of ACDMS.

9.     Perform such other relevant duties as may be assigned.

Required Qualifications and Experience

Education

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Development, Database Administration or a related field from an accredited academic institution with three years of relevant professional experience; 

Or

• High School diploma with five years of relevant professional experience. 

Experience 

• Experience providing application, database, data-management or information-technology support;
• Experience using relational databases and SQL for routine queries, validation, reporting or data maintenance;
• Experience supporting web-based applications or undertaking basic development, scripting or configuration tasks;
• Experience conducting software testing, documenting defects and verifying corrections;
• Experience cleaning, mapping, importing, validating or reconciling data;
• Experience providing user support, recording incidents and escalating complex technical issues;
• Experience maintaining technical documentation, user guidance, issue logs or configuration records;
• Experience with version-control, ticketing or change-management tools is an advantage; and,
• Experience with reporting, dashboards or business-intelligence tools is an advantage. 

SKILLS

• Working knowledge of relational database concepts and SQL;
• Basic knowledge of web applications, programming or scripting and the ability to work within established development frameworks;
• Ability to perform structured data cleaning, validation, import and reconciliation tasks accurately;
• Ability to execute test cases, reproduce problems and document clear technical findings;
• Good troubleshooting and user-support skills, including appropriate escalation of complex or sensitive issues;
• Familiarity with version control, issue tracking, reporting tools or application-support workflows is an advantage;
• Awareness of data protection, confidentiality, access control and information-security principles;
• Good organisational, documentation and communication skills; and,
• Ability to follow technical instructions, manage assigned tasks and work collaboratively within a multidisciplinary team. 

Languages

• For all Applicants, fluency in English is required (oral and written).
• Working knowledge of Pashto or Dari is required.
• Fluency in all national language(s) are highly advantages.

Note: Qualified female candidates are highly encouraged to apply.

Required Competencies

Values

• Inclusion and respect for diversity: respect promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other: Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

How to apply:

Interested candidates are required to apply through the below online Form. Also, please take note that IOM does not accept applications in hard copies.

Before filling up the online Form, the candidate must carefully read the advertisement. Please proceed to fill the online form only if you meet the minimum requirements stipulated in the advertisement.

Applicants are advised to fill in all mandatory fields otherwise they will not be able to submit the application and should fill their correct and active e-mail address in the online application as any correspondence will be made by IOM through e-mail only.

Applicants are advised to submit only one application for a particular post. The indicated requirements, qualifications and experience are the minimum and the mere possession of the same does not entitle candidates to be called for written assessment or oral interview.

Note: Due to the high volume of applications received, only shortlisted candidates will be contacted by HR department to submit resume and Motivation Letter. Please ensure that the e-mail address and phone number that you will indicate in form is accurate.

If you agree with above, please proceed to the online application form by click HERE.

No Fees: IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank account