Cleaner

 PEOPLE IN NEED AFGHANISTAN

People in Need (PIN) is a Czech organization established in 1992, currently working in around 40 countries on human rights and humanitarian aid. Globally, PIN is recognized as a leading actor in Education in Emergencies and actively contributes to international coordination mechanisms and humanitarian clusters, including education, food security, nutrition, shelter, and WASH. In Afghanistan, PIN has been operating since 2001, delivering humanitarian and development assistance to communities affected by conflict, economic crisis, and natural disasters. Over the years, PIN has established itself as a trusted and experienced actor, with strong acceptance among local communities, authorities, and stakeholders, enabling access to some of the most vulnerable and hard-to-reach populations. Throughout its presence in the country, PIN has supported over 850,000 people across multiple regions. The Organization has remained operational through periods of significant political and social change, continuing to provide life-saving and resilience-building assistance to more than 250,000 individuals in recent years. It works in key sectors including food security and livelihoods, education in emergencies, water, sanitation and hygiene (WASH), and protection.

The Cleaner is responsible for maintaining a clean, safe, hygienic, and organized office and guesthouse environment. In addition to cleaning duties, the position supports the operation and maintenance of office facilities, including generators, coal and wood heaters (Bukharis), and minor repair works. The Cleaner contributes to the smooth running of PIN operations by ensuring that facilities remain clean, functional, safe, and welcoming for staff and visitors.

3. RESPONSIBILITIES

1          Cleaning and Maintenance

• Clean office rooms, meeting rooms, corridors, kitchens, bathrooms, and other designated areas on a daily basis.
• Sweep, mop, dust, vacuum, and sanitize floors, furniture, windows, and office equipment as required.
• Ensure toilets, washrooms, and kitchen facilities are cleaned regularly and supplied with necessary hygiene materials.
• Dispose of waste in a safe and environmentally responsible manner.
• Maintain cleanliness of outdoor areas, including entrances, pathways, and compound surroundings.
• Report any maintenance issues, damages, or safety concerns to the Logistics Department in a timely manner.
• Ensure cleaning tools and materials are properly stored and maintained.

2          Support Services

• Assist in preparing meeting rooms before and after meetings, trainings, and workshops.
• Support office operations by ensuring common areas are tidy and presentable at all times.
• Monitor stock levels of cleaning supplies and inform the supervisor when replenishment is required.
• Assist with basic hospitality services for visitors and meetings when requested.

3          Compliance and Safety

• Follow PIN security, safety, and safeguarding policies at all times.
• Use cleaning chemicals and equipment safely and according to instructions.
• Ensure compliance with health, hygiene, and workplace safety standards.
• Maintain confidentiality regarding any information observed during the course of work.
• Perform any other duties assigned by the supervisor within the scope of the position. 

4          Additional Facility Support and Maintenance Duties

• Operate and monitor office generator as required, including starting, stopping, and reporting any faults or fuel shortages to the Logistics Department.
• Manage and maintain coal and wood-burning heaters (Bukharis) in offices and other designated facilities, ensuring safe operation and timely provision of fuel during winter seasons.
• Monitor stocks of coal, firewood, and other heating materials and promptly inform the supervisor when replenishment is required.
• Conduct basic maintenance and minor repair works, including replacement of light bulbs, door locks, handles, taps, plumbing fixtures, and other small office equipment when feasible.
• Assist in identifying and reporting maintenance needs, repairs, and facility-related issues to the Logistics Department.
• Support the upkeep and general maintenance of PIN premises to ensure a safe, functional, and comfortable working environment.
• Ensure compliance with safety procedures when operating generators, heaters, electrical equipment, and during maintenance activities. 

4. PIN COMPETENCY MODEL

The employee is expected to demonstrate the following competencies:

• Accountability: Takes responsibility for assigned tasks and completes work reliably.
• Professionalism: Maintains cleanliness standards and behaves respectfully toward colleagues and visitors.
• Cooperation: Works effectively with colleagues and supports office operations.
• Efficiency: Completes assigned duties in a timely and organized manner.
• Attention to Detail: Ensures all cleaning tasks are carried out thoroughly and consistently.
• Integrity: Acts honestly and follows PIN policies and procedures.

Basic literacy preferred (ability to read and write is an compulsory)

Experience:

Previous experience in office, guesthouse, or facility cleaning is preferred.

Experience working with NGOs or international organizations is an asset.

Technical Skills:

Knowledge of basic cleaning methods, tools, and equipment.

Understanding of workplace hygiene and sanitation standards.

Ability to handle cleaning materials and chemicals safely.

Languages

Fluency in Dari or Pashto. (ability to understand English is advantage)