HI has been supporting the Afghan people since 1987, starting its operations in Pakistan. Since 1996, HI has been operating across Afghanistan in order to launch victim assistance interventions, working at different levels of the society and adopting a cross-sectoral approach. While present on the ground to directly support victims of the conflict through the provision of a range of services – from physical rehabilitation, to mine risk education and inclusive livelihoods – HI has been continuously advocating to increase the rights of victims and other people with disabilities in the country. In particular, and in line with its global strategy and priorities, HI has been advocating to reduce the use of landmines and conventional weapons. Acknowledging the need to respond to the urgent emergency crises combined with longer term, chronic gaps in the provision of services, HI has steadily expanded its range of activities and services in order to support the most vulnerable people, enhancing their resilience while strengthening participation and inclusion of all individuals.

Job Purpose:

The Referral Officer will be responsible for overseeing the effective management of the referral system to ensure that vulnerable beneficiaries receive timely and appropriate services. This role involves developing and maintaining a comprehensive mapping of available services in collaboration with project managers and technical units. The Referral Officer will build strong relationships with local and international stakeholders, facilitate communication and coordination among teams, and ensure accurate documentation of referral cases. By implementing quality assurance measures and conducting data analysis, the Referral Officer aims to enhance the overall efficiency of the referral process, thereby improving the access and outcomes of services for individuals in need. The role also strengthens protection mainstreaming by ensuring safety, dignity, and inclusion principles are integrated across activities and coordination efforts.

The Duties and responsibilities may include but not limited to: 

Key Responsibilities:

1. SERVICES MAPPING & REPRESENTATION

• Service Mapping: Develop and maintain an updated sectorial services mapping in collaboration with Project Managers and the Technical Unit, identifying services that benefit HI beneficiaries within the intervention area, adhering to HI IAR and referral SOPs.
• Centralized Initiatives: Contribute to centralized services mapping efforts by providing relevant information about HI activities, including available services, referral conditions, and beneficiary selection criteria.
• Stakeholder Engagement: Build and strengthen relationships with local and international NGOs, UN agencies, site management, community focal points, OPDs and other service providers to enhance knowledge about available services and improve the quality of the service mapping.
• Meeting Participation: Attend meetings regarding case management and referral systems including case conferences, engaging with UN agencies and INGOs/NNGOs.
• Team Briefings: Continuously update HI field teams on the latest service mapping information.
• Field Guidance: Provide necessary information to field teams to assist in orienting beneficiaries, including official Q&A from external service providers and a list of available hotlines.

2. REFERRAL MECHANISM

• Manage Referral System: Oversee the HI referral system according to HI IAR and Referral SOPs, ensuring effective case handling.
• Referral  Management: Receive all internal and external referral cases, implement referrals to relevant internal services or external providers, and follow up until services are delivered, closing each referral  appropriately.
• Internal Coordination: Organize and lead internal Case Management meetings with Social Workers to ensure efficient referrals among HI teams and facilitate communication with service providers. Update field teams on referral outcomes, services mapping, new cases, and the referral system.
• Technical Support: Provide technical assistance to social workers in accordance with HI frameworks and SOPs.
• Referral Documentation: Check, update, and archive internal and external referral forms in beneficiary files.
• Communication with Providers: Ensure timely communication with external service providers regarding the status of referred cases.
• Needs Identification: Collaborate closely with project managers and social workers, MHPSS workers and physiotherapists to identify beneficiary needs and connect them with appropriate internal and external service providers.
• Emergency Referrals: Prioritize immediate referrals for life-threatening cases reported from the field, keeping the Project Manager informed.
• System Improvement: Contribute to enhancing the HI referral system, including referral pathways, service mapping updates, and data analysis.
• Beneficiary Follow-Up: Contact referred beneficiaries to gather feedback on referral outcomes.

3. DATA ANALYSIS AND REPORTING

• Database Development: Collaborate with the MEAL Unit to create and maintain HI Referral Databases (internal and external), ensuring proper design, coding, and functionality.
• Database Updates: Regularly update HI Referral Databases and Referral Tracking Log with relevant and current information.
• File Management Support: Work with the Database Officer to ensure effective management of beneficiaries' physical files, proposing guidelines and monitoring adherence to prevent duplication.
• Training Participation: Participate in field team training focused on data collection methodologies.
• Quality Checks: Conduct routine quality checks on forms and files.
• Data Analysis: Initiate and lead data analysis related to referred beneficiaries, providing insights based on defined methodologies.
• Reporting: Contribute to reports detailing progress and impact, both internally and externally.
• Weekly Reporting: Provide the Project Manager with a weekly report on referral management activities.
• Ad-Hoc Reporting: Supply data and reports as needed for donor communication, coordination, and other purposes.
• Archiving Practices: Ensure that beneficiary files related to referrals are clearly and accessibly archived.

4. SUPERVISION AND CAPACITY BUILDING

• Supervision of Social Workers: Oversee and support social workers in their daily activities, providing guidance and mentorship to enhance their effectiveness.
• Capacity Building: Identify training needs for social workers and organize relevant training sessions to build their capacity in referral processes and case management practices.
• Daily Management Coordination: Assist the Project Manager with daily management and coordination tasks, ensuring smooth operations of the referral system and case management activities.

Qualifications and Skills:

• University Degree in law, Human Rights, Social Science studies or relevant field.
• Minimum 3 years of experience in humanitarian protection with I/NGOs
• Knowledge of referrals mechanisms
• Ability to work in a multidisciplinary team
• Demonstrated ability to develop and apply clinical tools 
• Experience in development and provision of training and coaching
• Knowledge of community-based protection and comprehensive rehabilitation approach
• Ability to work with partners (local and international actors
• Ability to develop information materials
• Familiar with MS Office (Word, Excel) and the internet

Empathetic, Motivated, Good communication skills, Flexible, Adaptable in various    situations

Application Process:

Applicants can login to the online application system by copying and pasting the role link into their web browser https://airtable.com/app0ugcwmhYgPfKAt/shrPhlYqN3ibYVWmW to submit their details and upload their required documents prior to the deadline.

Important notes:

• Please note that only the applications received through the online platform will be considered for this position.
• It is important to note that applications received after the deadline will not be considered. Therefore, timely submission is crucial.
• After the review process, please be aware that only candidates who have been shortlisted will be contacted for the next stages of the recruitment process. If you do not hear from us within one week from the closing date, please consider that your application has not been shortlisted for further process 

- HI has got strong stand on protection of beneficiaries.

"The Health Promoter will have to create and maintain an environment which prevents sexual exploitation and abuse and promotes the implementation of the code of conduct"

HI promotes and upholds the principles of equal opportunities and its policies (PSEAH, Child Protection etc). HI has a zero tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in HI includes, in particular, criminal
record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

Individuals with disabilities and female candidates are especially encouraged to apply. We are committed to fostering a diverse and inclusive environment and strongly value the unique perspectives and contributions that you can bring to our team.