WHO ARE WE?

We Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

ABOUT THE JOB

Under the technical supervision of the Protection Team Leader (TL) with inputs from Protection Manager, the protection officer-CM will be responsible for conducting ethical and safe interviews with different community members and ensuring different age, gender and diversity profiles are represented each month. The protection officer-CM will be responsible for assisting identified at risk individuals with referrals (both internal and external) in consultation with the referral focal point. Finally, the protection officer- CM will be proactive in informing the TL and protection manager and with any concerning new and emerging trends of violations that may be occurring in communities and that he/she might be observing. Besides, He/she will be responsible for regularly sharing and updating protection case management information with the Protection TL/manager in the form of regular briefings.   He/ She will be responsible for managing the day-to-day activities as caseworker himself/herself including weekly schedules, taking caseloads and ensuring overall adherence to DRC SOPs. He/ She will be working in cooperation with DRC’s protection with following sectoral integration among the economic recovery, HDP & emergency teams, in collaboration with local authorities and communities. He/ She will also be responsible for directly managing assigned number of routines and some more complex cases supporting the TL and manager in any donor or MEAL reporting requirements. 

Responsibilities:

• Providing direct client services within the case management program.
• Responsible for directly managing assigned number of routines and some complex cases.
• Be responsible for accurately entering data of directly managed cases in Activity Info and ensure the data is entered in a timely manner.
• Directly handle/manage cases (preferably more complex/ high risk cases) as per DRC standards and DRC forms/SOPs.
• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies and open a case if vulnerability criteria are met.
• Carry out comprehensive protection risk assessments for each client after receiving their consent for the same. Consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors.
• Develop a tailored case plan with the client, based on the needs identified during the assessment.
• Close cases when the objectives in the case plan have been met and no further needs have been identified
• Manage cases in an acceptable timeframe according to DRC case Management SOPs.
• Support the preparation of all procurement and administrative documents required for case management implementation. Maintain highest standards of professional conduct and ensure actions do not put individuals at risks
• Proactively liaise with the protection coordinator/ specialist for technical support of complex cases.
• Coordinate with supervisor on urgent protection or medical cases requiring expedited processing.
•  Assist in onboarding and delivering inductions/training on the case management program for newly hired staff.
• Perform regular quality checks and spot checks on case files entered in the case management IM system, should regularly review coded case files (and the database) to ensure compliance with the case management standards.
• Ensure all data entered in Activity Info by assigned staff is error-free and in accordance with SOP guidance.
• Ensure data protection and confidentiality of information is always maintained. Including when reporting on the CM IM system as well as in the paper filing.
• Brief the protection manager/ TL on progress of casework under your responsibilities and in providing any reporting figures (number of open and closed cases etc.) required for donor and/or MEAL purposes.
• Monitor protection concerns in target locations (this may include within communities in eastern region and at border points if/ when relevant). 
• Ensure that the interviews are submitted on KOBO in English and that the quality of the information submitted is complete and as accurate as possible.
• Be responsible for data cleaning, verification and initial tagging/ analysis of this data as per DRC approach and methodology.
• Ensure that all data is cleaned, verified and submitted to the Protection TL by the end of each month for further analysis and report writing.
• Take the lead in conducting safe, timely and appropriate referrals in consultation with the referral focal point for any individuals who are at risk or have specific protection concerns that can be best supported with an onward referral.
• Be proactive in reporting to the protection TL & Manager any new observed rights violations and concerning trends at targeted communities.  
• Take the lead on providing timely briefing of key protection concerns observed during routine protection monitoring activities to the protection manager and TL.
• Ensure that confidentiality is respected at all stages of the case management.
• Actively participating in weekly protection team meetings and highlighting outstanding protection concerns and operational challenges in the targeted locations.
• Responsible for coordination at the district and community level with relevant stakeholders.
• Be responsible for preparation of distribution point, and further procurement process.
• Support the referral focal points and protection teams to ensure updated service mapping (referral pathways and available services) and quality check the service mappings developed by the officers.
• Any other tasks.

ABOUT YOU

To be successful in this role you must have:

Experience and technical competencies: 

• 1-2 years of experience in protection case management with INGOs/NGOs or the UN.
• Ability to handle multiple tasks, proven self-initiative and problem-solving abilities
• A commitment to protecting human rights
• Solid organizational skills with the ability to manage multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment
• Problem-solver who takes initiative to provide solutions
• High level of professionalism, integrity, and ability to maintain confidentiality
• Demonstrated experience in conducting qualitative interviews is a strong advantage.
• Meet deadlines and work well under pressure in a fast-paced team environment.
• Experience in managing/ handling data with familiarity with KOBO and other online data collection tools. 
• Ability to work independently, make rapid assessments and sound judgements.
• Good communication skills in English and fluency in Dari and Pashto
• Commitment to the mission and the core values of Danish Refugee Council-DRC.
• Willing to stay in field locations and travel in all DRC coverage areas.

Education/qualifications:

• Degree from well recognize university, in law, political sciences, research methods, social work, psychology, and/or other relevant disciplines.

Languages:

• English (working level)
• Pashto (Fluent)
• Dari (Fluent)

Application process:

Interested? Then apply for this position by clicking the Apply link below.  All applicants must send a cover letter and an updated CV (no longer than four pages), Both must be in the same language as this vacancy note. CV-only applications will not be considered.

https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId=171995&DepartmentId=19150&MediaId=5

Note: Female candidates are highly encouraged to apply.