Etisalat Afghanistan is 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE.

Etisalat Afghanistan is committed to developing the Afghan national work force as an organizational priority. It’s an equal opportunities employer and will ensure development of Afghan nationals by capacity building and using training facilities.

• Respond to help desk tickets, emails, phone calls, and in-person requests for technical support.

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain computer systems, software, and peripherals.

• Assist users with account setup, password resets, and access issues.

• Provide guidance on the use of software applications and IT systems.

• Document issues, and resolutions, and maintain accurate records of support activities.

• Escalate complex issues to higher-level support or specialized teams when necessary.

• Perform routine system maintenance and updates.

• Monitor system performance and identify potential issues proactively.

• Assist in the development and updating of user manuals, FAQs, and training materials.

• Participate in IT projects and initiatives as required.

• Stay current with new technologies and industry trends.

• Patch and update PCs to ensure systems are secure and up to date.

• Troubleshoot and resolve issues related to Microsoft 365 applications, including MS Teams, SharePoint Online, OneDrive, Outlook, and other related services.

• Collaborate with team members to ensure efficient and effective service delivery.

• Maintain a knowledge base of frequent issues and solutions for reference and training purposes.

• Assist in the preparation of reports on the working of hardware and software available in the company.

• Resolve queries on user accounts, permissions, and security profiles.

• Work with all employees on IT troubleshooting and resolving IT-related problems.

• Documentation of operational activity plans.

• Work on timely preparation of maintenance and provision of information in support of project operations.

• Collect and process data records.

• Analysis of IT Help Desk reports.

• Report writing and documentation for the department. The Incumbent must:

• Understanding Etisalat Afghanistan Network Design.

• Understand the Service Desk Software and the following standard policies & Procedures defined by the Management.

• Prepare a daily report for the reporting manager on major accomplishments.

• Optimize existing resources and increase the overall efficiency of the LAN and Interface WAN.

• Keep the system and devices updated with the latest patches.

• Regional Support to Network and Transmission Units, ISP, and Carrier Backbones Links.

• Maintain internal infrastructure requirements including laptop and desktop computers, routers, switches, printers, phones, and security updates, support internet, intranet, LANs, WANs, and network segments.

   Associate’s degree in information technology, Computer Science, or a related field (bachelor’s degree preferred).

·      Certification in CompTIA A+, Network+, IT Fundamentals, and ITIL is preferable.

·      Minimum 3 years Proven experience as an IT Support In enterprise organization or in a similar technical support role.

·      Strong knowledge of Windows OS and Microsoft 365 applications, including MS Teams, SharePoint Online, OneDrive, and Outlook.

·      Familiarity with network troubleshooting and a basic understanding of TCP/IP, DNS, and DHCP.

·      Excellent problem-solving and communication skills.

·      Ability to work independently and as part of a team.

·      Customer-oriented attitude with a focus on delivering high-quality support.

·      Understanding of security best practices.

To apply for this vacancy, please use the following link; https://careers.etisalat.af/ 

Kindly use Google Chrome Browser for smooth access.

For further information please contact us at +93 (0) 788887363.