Protection Desk Interviewer

CHA is dedicated to creating an environment where all staff members are committed to our core values and principles. We believe that our employees play a crucial role in maintaining the integrity and excellence of our organization. Therefore, we have outlined the following core commitments and expectations that all candidates must adhere to:

1. Adherence to CHA's Policies and Procedures: All candidates must adhere to CHA's policies and procedures, these guidelines are designed to ensure a safe, fair, and efficient working environment. Compliance with these policies is fundamental to maintaining the standards and quality of our operation
2. Protection from Sexual Exploitation and Abuse (PSEA): CHA has zero tolerance for sexual exploitation, sexual harassment and abuse. All candidates, employees, associates, and partners must comply with the PSEA policy.
3. Ethical Conduct and Integrity: Candidates are expected to maintain high standards of ethical conduct and integrity in all their professional dealings. This includes avoiding conflicts of interest, maintaining confidentiality, and adhering to anti-fraud and anti-corruption guidelines​​.
4. Commitment to Non-Discrimination and Diversity: CHA is committed to fostering a diverse and inclusive work environment. Candidates must respect and promote diversity and non-discrimination based on race, gender, age, or any other protected characteristic​​.
5. Child Protection: Candidates must adhere to the Child Protection Policy, ensuring the safety and well-being of children in all CHA activities.
6. Environmental and Social Safeguards: Candidate must follow CHA's Environmental and Social Safeguard Policy to minimize environmental impact and ensure sustainable practices in all projects and operations​​.
7. Confidentiality and Data Protection: Candidates are required to maintain the confidentiality of all CHA data and information.

All selected candidates will be expected to adhere to these standards and principles. To ensure compliance, candidates will undergo rigorous reference and background checks. These checks will include the verification of academic credentials and employment history. Selected candidates may also be required to provide additional information to facilitate these checks.

By joining CHA, candidates commit to these core values and contribute to our mission of providing humanitarian assistance with the highest level of integrity and professionalism. We look forward to welcoming dedicated individuals who share our commitment to making a positive impact.

• Conduct protection interviews with returnees and other persons of concern in accordance with UNHCR Protection Principles, Code of Conduct, and Standard Operating Procedures (SOPs).

• Identify and assess individuals with specific protection needs, including women and girls at risk, unaccompanied and separated children, older persons, persons with disabilities, , and other vulnerable groups.

• Ensure that all interviews are conducted with professionalism, impartiality, confidentiality, dignity, and respect.

• Provide accurate information to returnees on available protection services, assistance packages, referral mechanisms, and complaint procedures.

• Refer protection cases requiring specialized interventions to UNHCR and relevant service providers through established referral pathways.

• Maintain accurate, complete, and confidential case records and interview documentation.

• Coordinate closely with Protection Monitors, Registration Teams, VolRep Processing Teams, government counterparts, and UNHCR Protection staff.

• Immediately report urgent protection incidents and concerns to the Project Team Leader and relevant UNHCR focal points.

• Prepare accurate daily, weekly, and monthly activity reports and maintain proper filing systems.

• Support border monitoring and VolRep operations as required.

• Perform any other duties assigned by the Line Manager. 

• Bachelor's degree in Law, Social Sciences, Political Science, International Relations, Public Administration, or a related field.

• Minimum 3 years of relevant experience in protection, humanitarian assistance, refugee response, or migration management.

• Previous experience with UNHCR, UN agencies, INGOs, or NGOs is highly desirable.

• Good understanding of international protection principles, refugee law, humanitarian principles, and safeguarding.

• Strong interviewing, communication, documentation, and interpersonal skills.

• Ability to work under pressure and in a multicultural environment.

• Fluency in Pashto and Dari is required; working knowledge of English is an advantage.

• Excellent computer skills, particularly MS Office applications. 

Interested and qualified candidates should send us their information using the link below.

https://manage.cha-net.org/jobs/6a4c8268c0442d075beee5f5

for more information please contact to this number: 0729128549