Case worker team leader

Over the past few years, Afghanistan has witnessed a relative improvement in security and stability across much of the country. This has allowed humanitarian actors like INTERSOS to maintain uninterrupted access and expand services in areas that were previously hard to reach. Despite this progress, the humanitarian situation remains critical, with millions of Afghans continuing to face acute vulnerabilities due to prolonged economic hardship, natural disasters, and limited access to essential services.

In 2025, more than half of the population is in need of humanitarian assistance, with food insecurity, child malnutrition, and displacement remaining key concerns. Natural disasters, such as floods and recent earthquakes, have further compounded the needs of already struggling communities.

INTERSOS continues to operate through a community-based approach with field bases in Kabul, Kandahar, and Zabul, delivering primary healthcare, nutrition, and protection services with a focus on women, children, and persons with disabilities. The organization enjoys strong community acceptance and collaborates closely with relevant national authorities, including maintaining the full participation of female staff in all activities.

While the operational environment is largely stable and conducive, funding shortfalls and systemic barriers such as restrictions on financial flows and administrative bottlenecks continue to impact the scope and scale of humanitarian response. Sustained support is crucial to ensure the continuity of life-saving services and to address the urgent needs of Afghanistan’s most vulnerable populations.

To ensure efficient and correct implementation of case management activities for CP cases, GBV survivors and People with Specific Needs (PwSN) among the IDPs, Returnees and host communities. To act according to the guiding principles of case management including using a survivor-centered approach, confidentiality, safety, do not harm and non-discrimination. To ensure that protection principles are understood, maintained and enforced.

Duties and Responsibilities:

• Responsible technically for all the open cases with the case workers under his technical supervision (SW hierarchically report to PAM);
• Ensure effective service mapping and case assignment for the vulnerable.
• Ensure that each step of the individual case management is properly done in accordance with the INTERSOS ICM SoPs, and GBV and CP standards and principles.
• Ensure the quality, regular and timely-follow up of the open cases and the implementation of the action plan;
• Ensure caseworkers effectively carry out case management (CM) and receive necessary support.
• Continuously insure, through regular meetings with the Case Workers, that the case is progressing in the right direction, and re-assessed when needed to adapt the response.
• Regularly consult with the Case Management Specialist regarding the progress of the cases, request case meetings for any complicated or high-risk cases.
• Make every effort not to close a case before having exhausted all the possible resources to find the needed service for the beneficiary and according to IMS SoPs ;
• Ensure that the filing of the cases is done in accordance to the SoPs in place,
• Assign and review caseloads, addressing challenges with PAM/CM Specialist.
• Organize meetings with service providers and maintain effective stakeholder relationships.
• Undertake field visits for technical guidance and supervision.
• Support the staff teams through the development of a technically sound (monthly & weekly) work plan consistent with the goals and objectives of the project.
• Supervise the provision of CP, PWSNs, and GBV case management services, including Cash for Protection assistance (CPA) and in-kind assistance (dignity kits and education kits) in accordance with internal SOPs.

Capacity building and Reporting   

• Directly report to PAM and consult with CM specialist for complicated or high-risk cases
• Empower teams through capacity building, formal training, and on-the-job mentoring.
• Provide regular feedback to caseworkers on the cases under her/his review
• Supervise field teams, report concerns promptly, and collaborate with external parties.
• Report to the CM Specialist if the services mapping needs to be updated or a sector (health, security, legal, etc.) is lacking. 
• Closely and harmoniously work with the PAM and CM Specialist through regular and ad-hoc meetings to provide feedback, promote technical ideas and discuss about the case-load and Case Management;
• Update the internal database (in liaison with PAM) on a bi-weekly basis;
• Monitor the respect of confidentiality and data protection agreement and principles by the case workers under her/his technical supervision.
• Assist in providing statistics and reports, maintaining data confidentiality.

Coordination:

• Ensure excellent and efficient relationships with external stakeholders through regular communication and follow-up on pending/referred cases.
• Compile with INTERSOS CP, PSEA, and Data protection policies, Cash and case management SOPs.
• Maintain a high level of confidentiality during its processing with case beneficiaries

• Advanced university degree in Political Science, Law, Psychology, Social Work, or any other related studies;
• Minimum two years of relevant protection work experience in the humanitarian sector (National NGO, INGO, UN agencies);
• Advanced knowledge and understanding of Protection Principles, GBV, CP and PwSN;
• Experience and good knowledge of case management steps;
• Fluency in English and Pashtu is essential (writing and speaking);
• Proficiency in Computer literacy (Excel, Word, etc.);
• Commitment to INTERSOS principles and Code of Conduct and PSEA policy & policies and procedures
• Prior experience in the Southern Region of Afghanistan (Kandahar or Zabul districts);
• Ability and willingness to travel to the areas of operation within Kandahar

Respected Applicants, please visit the link below and fill in the required information.

https://forms.gle/nMXayM1mWdUB4sRH7

Please note that only shortlisted applicants will be contacted with and called for a test/Interview.

Qualified People with Physical Disabilities and Female candidates are highly encouraged to apply.