Crowd controller/Returnee Response (Subject to Donor Approval)

• Women Activities & Social Service Association (WASSA) was established in 2002 in Afghanistan as a non-governmental organization, committed to seeking ways for women's empowerment in Afghanistan. WASSA aims to promote women's equal participation in socio-economic sectors of the country. WASSA works directly with communities to bring change in the social attitude of the community regarding women.

  An envision “Equal participation of women & men in all sectors of the country.

  • Equal Opportunities: WASSA is dedicated to offering equal employment opportunities to all employees and qualified candidates, regardless of race, color, religion, gender, ethnicity, age, or disability.
  • Safeguarding and Conduct: WASSA will contact previous employers to inquire about any history of sexual exploitation, abuse, or harassment during the candidate's employment, including incidents under investigation at the time the candidate left. Job offers are conditional on satisfactory reference checks. By applying, candidates confirm they understand and accept these procedures.
  • Final Selection: The selected candidate must pass a background check and reference check. They will also be required to sign WASSA's Code of Conduct, PSEA (Prevention of Sexual Exploitation and Abuse), Safeguarding, and other relevant policies before receiving a final job offer/contract 

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1.     Organize beneficiaries in an orderly line during distribution using clear communication, a calm attitude, and respectful interaction.

2.     Oversee the entire distribution area, ensuring the safety and coordination of beneficiaries, distribution team members, and manual laborers.

3.     Implement and follow daily security protocols, including responsibility for security-related equipment on-site.

4.     Efficiently manage space within the distribution site, avoiding congestion and maintaining smooth beneficiary flow.

5.     Direct and guide beneficiaries (BNFs) to appropriate food distribution points, ensuring clarity and order.

6.     Prioritize vulnerable groups, such as elderly individuals, women, and children, when managing lines and access.

7.     Maintain professional decorum in high-pressure or challenging situations, resolving conflicts peacefully and effectively.

8.     Respond to community feedback and concerns related to the distribution process, ensuring transparency and accountability.

9.     Assist beneficiaries and community members in accessing WASSA help desks and using the complaint and feedback mechanisms.

10.  Support COVID-19 prevention protocols, ensuring compliance with safety procedures by all beneficiaries.

11.  Demonstrate physical readiness, including the ability to stand, sit, or walk for extended periods during long shifts.

12.  Display excellent communication skills, with a strong, clear, and authoritative voice to manage large crowds.

13.  Be patient, respectful, and helpful, especially when interacting with frustrated or vulnerable individuals.

14.  Pay close attention to detail, ensuring proper execution of crowd control and site management duties.

15.  Carry out any additional duties assigned by the District Supervisor or line manager as required.

1.     Ability to maintain decorum in stressful and problematic situations

2.     Ability to stand, sit and walk for long shifts

3.     Good communication skills

4.     Helpful and friendly personality

5.     Intense attention to detail

6.     Strong and authoritative voice

7.     To have patience

8.     To be able to work in bad weather conditions

9.     Ability to manage staff according to local culture

10.  Fluent in Dari, Pashto some English knowledge

11.  High flexibility on the location area

12.  Good team management and positive attitude

13.  Possesses strong organizational and problem-solving skills within a fast-paced environment.

14.  Possesses strong cross-cultural communication skills, both written and verbal.

15.  Ability to be flexible and adaptable, taking on additional responsibilities as needed.

Education / Experience Needed

·         High school diploma

·         Related experience preferred

• Interested, qualified candidates should submit their information/request through the link (https://airtable.com/appoq0e74CVCAaR4C/shrm3Yl9Q77HUiv8e)
• Academic certificates or references do not need to be submitted at this time. These will be requested if an interview is called for.
• Only short-listed candidates will be invited for the written test and interview upon project approval.